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1. Acceptance of Terms
At #1 Hosting Solutions, we take your privacy very seriously. Our primary
goal in collecting information from you is to provide you with a
smooth and customized experience while you use our services. Except
as otherwise contemplated in this Privacy Policy, we do not disclose
any personally identifiable information about you to any third party
without your permission, unless we believe in good faith that we
are required to do so by law. We do share aggregated information
about our members with third parties, such as advertisers or partners,
for marketing and promotional purposes.
1. What information does #1 Hosting Solutions gather and track? In general,
we collect information about you in the following ways:
Registration
When you register for any of the #1 Hosting Solutions Services (as Services
are defined in the #1 Hosting Solutions Member Agreement) we ask you how you
heard about #1 Hosting Solutions. The more information you provide (and the
more accurate it is), the better we are able to customize and provide
our services to suit your needs and preferences. When you register
for one of the #1 Hosting Solutions Services, we may ask that you give us non-personal
information such as the purpose for which you will be using a web
site as well as the name of the person who may have referred you.
We also ask that you give us personal information such as your name,
email address, zip code, country, gender and birth date. When you
register for a subscription-based service, we ask that you provide
us with additional information, such as your mailing address, credit
card number and credit card expiration date. Finally, when you register
for a #1 Hosting Solutions account, in addition to the above information, we
may also ask that you provide us with a variety of information about
your business, which may include (among other things) your company
name, billing address, your role in your company, number of years
of company's existence, and phone number.
Usage Tracking/Hardware/Software/Cookies
While you are on any of our web sites, we automatically track information
related to your use of the #1 Hosting Solutions Services. This information
may include (among other things) files viewed by the user, type
of site(s) built, domain name and a user's path through our web
sites. There is also information about your computer hardware and
software that is automatically collected by #1 Hosting Solutions when you are
using #1 Hosting Solutions's downloadable software. This information can include
information such as: your browser type, type of operating system,
type of Java virtual machine, Internet connection speed, access
times and identification of any software program which has previously
caused technical problems with the #1 Hosting Solutions product(s). This information
will be matched with your personal information. In addition, when
you connect to any of our web sites, we will detect your IP address
and store a cookie on your computer. An explanation of cookies can
be found in #8.
Technical Support/Information
When, as a #1 Hosting Solutions Member, you request technical support or information
for #1 Hosting Solutions Services, we ask you for your personal information
and other information necessary to answer your question or resolve
your problem.
Promotions or Contests
When you enter a contest or promotion sponsored by #1 Hosting Solutions and/or
our partners, we ask for your contact information so that our partners
or we can administer the contest or promotion, and notify winners.
E-Commerce Programs
When you sign up for any of our e-commerce programs that are available
on some #1 Hosting Solutions Services, we ask for your first/last name, mailing
address, and e-mail address, as well as your phone number. We need
this information in order to administer the program.
Discussion Boards
If you choose to post messages on our discussion boards or leave
feedback for other members, we may collect such information about
you as you choose to disclose.
Surveys/Questionnaires
We occasionally ask #1 Hosting Solutions Members or visitors to fill out optional
surveys and/or questionnaires. These surveys/questionnaires may
ask for demographic information and other information about computer
use.
Other Information You Give Us
When you visit any of the #1 Hosting Solutions web sites, we may collect any
information that you enter on any of our web sites or give us in
any other way in order to contact you about #1 Hosting Solutions Services.
Additionally, if you want to learn more about our products or services,
we may request that you fill out a form in which we ask for information
such as your first/last name, mailing address, email address, as
well as your phone number. We only use this information to contact
you in order to provide you with information about #1 Hosting Solutions products
and services, answer any questions that you may have, and/or help
you sign up for the #1 Hosting Solutions Service of your choice.
2. How does #1 Hosting Solutions use my information? #1 Hosting Solutions uses your information
on an aggregated basis to do such things as operate our web sites
and enhance our web sites. We statistically analyze site usage,
including the behavior of our Members, to improve the content, layout,
and services of the #1 Hosting Solutions web sites, as well as to enhance our
marketing and promotional efforts
We share aggregate information about our Members with third parties,
such as advertisers or partners, for marketing and promotional purposes.
However, except as otherwise contemplated in this Privacy Policy,
we do not disclose any personally identifiable information about
you to any third party without your permission or as otherwise required
by law.
We use the information we collect to better understand your needs.
Additionally for the #1 Hosting Solutions subscription Services we use the
information we collect to process payments, confirm renewal charges
or payments to your account, administer your account and the like.
Finally, we may use the information we collect to occasionally
notify you about important functionality changes to the web site,
new #1 Hosting Solutions Services, and special offers (including promotion
of our product or third party products) we think you'll find valuable.
Except for communications sent to you regarding material company
announcements or policy changes, if you would rather not receive
this information you can indicate your preference. You may choose
not to receive messages from us by following the opt-out instructions
listed in #6.
The following describes some of the ways your information may be
used:
Your contact information from the sign-up form is used to send
you information about our company and products. We also use this
information to contact you when necessary. Except as otherwise contemplated
in this Privacy Policy, you may choose not to receive messages from
us by following the opt-out instructions listed in #6.
Your unique IP address is used when we need to diagnose technical
problems with our site. We use cookies to correctly deliver account
information to you. To find out more about cookies, please see #8.
Any information collected regarding your hardware or software
is used for the operation of the Services, to maintain the quality
of the services, to improve our products or services or to provide
general statistics regarding use of the #1 Hosting Solutions Services.
Any information you provide to us through a form, email, or telephone
requesting customer support, or information, is used for that specific
situation only or to administer our service to you.
We will occasionally offer sweepstakes or contests on our web
site. To participate, you will likely be asked to provide some personal
information, such as e-mail address. This information may be shared
with sponsors if the sweepstake/contest is co-sponsored by #1 Hosting Solutions
and a business partner.
We also partner with other companies that can help us provide
enhanced services to our members. Any information you provide through
a registration form for any Service, is used to administer the Service(s).
Any information you submit in a survey or questionnaire is used
to help us better understand and serve our Members. This research
is compiled and analyzed on an aggregated basis; we may share this
aggregated data with advertisers or business partners.
The contents of email correspondence to us or postings on our
discussion boards may be used for promotional purposes, such as
customer testimonials.
Any information that you enter on any of our web sites and/or
any contact information that you provide to #1 Hosting Solutions may be used
to send you email messages and direct mailings which supply detailed
information about #1 Hosting Solutions and/or the applicable #1 Hosting Solutions Service.
We may also use your telephone number to call you in order to discuss
the #1 Hosting Solutions Services and assist you in signing up if you choose
to become a Member.
3. Does #1 Hosting Solutions share member account information? As a general
rule, except as otherwise contemplated in this Privacy Policy, #1 Hosting Solutions
will not disclose any of your personal information without your
permission, except under special circumstances, such as when we
believe in good faith that the law requires it. Any information
provided by you for the purpose of registering a domain name will
become part of the public WHOIS database and you will not be able
to opt-out of this directory.
Business Partners: In addition to disclosing personal information
to agents who provide services to you on #1 Hosting Solutions's behalf, #1 Hosting Solutions
may disclose your personal information to business partners, but
this is specifically described to you prior to data collection or
prior to transferring the data. Our business partners have separate
privacy and data collection practices. #1 Hosting Solutions has no responsibility
or liability for these independent policies. For more information
regarding the partner or service and their privacy policies, return
to that partner's home page and click on their Privacy Policy link.
Additionally, #1 Hosting Solutions may disclose your personal information to
a third party who is a successor in interest, in the event of a
merger, reorganization, change of control, acquisition or sale of
all or substantially all of #1 Hosting Solutions's assets.
Agent: We employ other companies and individuals who are subject
to confidentiality obligations, to perform functions on our behalf.
Examples include, but are not limited to, web site design services,
sending postal mail and e-mail, registering a respective domain
name, removing repetitive information from customer lists, analyzing
data, providing marketing assistance, providing customer service,
and collecting and processing payments for the #1 Hosting Solutions subscription
service. They have access to personal information needed to perform
their functions, but may not use it for other purposes.
Promotions, Sweepstakes/Contests: Some #1 Hosting Solutions promotions, sweepstakes/contests
may require that you provide additional information, such as your
mailing address, social security number or credit card number. Such
information may be shared with a third party if such third party
is sponsoring the "event" or if the information is necessary
in order to administer the service or process your transaction.
Promotions and Sweepstakes/ContestsSome #1 Hosting Solutions promotions and
sweepstakes/contests may also offer opportunities to request additional
information from sponsors and/or may require that you share some
basic information in order to participate. By requesting more information
or by participating, you give #1 Hosting Solutions permission to transfer your
personal information to the sponsor or partner so they can fulfill
your request.
Legally Compelled Disclosure and Other: #1 Hosting Solutions may disclose
or access account information when we believe in good faith that
the law requires it or for the protection of our legal rights. #1 Hosting Solutions
may also disclose information in special cases when we have reason
to believe that disclosing this information is necessary to identify,
contact or bring legal action against someone who may be violating
the #1 Hosting Solutions Member Agreement. We can disclose any personal information
about you to law enforcement or other government officials as we,
in our sole discretion, believe necessary or appropriate, in connection
with a violation of the #1 Hosting Solutions Member Agreement, an investigation
of fraud, intellectual property infringements, or other activity
that is illegal or may expose us to legal liability.
4. How private is my account information? #1 Hosting Solutions makes every
effort to ensure the confidentiality of all information you provide
about yourself. As a general rule, except as otherwise contemplated
in the Privacy Policy, #1 Hosting Solutions will not disclose any of your personal
information without your permission, except under special circumstances,
such as when we believe in good faith that the law requires it.
If personally identifiable data about you will be shared, we will
tell you, whenever possible, before we collect or transfer the data.
As a #1 Hosting Solutions Member, you have exclusive access to your account
information when you log in to http://www.#1 Hosting Solutions.com. Our Member
Support staff also has access to your account information, which
is viewed for reasons such as when technical support is requested
or maintenance is required. In addition, any partner you request
to provide services to your account may have access to your account
information.
#1 Hosting Solutions makes chat rooms, guest books, discussion boards, and
other means of online communication and collaboration available
to its members. Please remember that any information that is disclosed
in these areas becomes public information. You should exercise caution
when deciding to disclose your personal information in a public
forum such as a chat room, guest book, discussion board, or when
you invite others to join your #1 Hosting Solutions site or mailing list, or
vice versa.
5. How secure is my account information? #1 Hosting Solutions uses industry
standard efforts to safeguard the confidentiality of your personally
identifiable information, such as firewalls and Secure Socket Layers.
We make every effort to protect the loss, misuse, and alteration
of the information under our control. In addition, we always use
a secure connection when collecting personal financial information
from you. However, no data transmission over the Internet can be
guaranteed to be 100% secure.
Your #1 Hosting Solutions account is password-protected so in addition to
those partners or agents who may provide you services, only you
and those you designate can access it and view the member information
relevant to your account. Ultimately, you are responsible for maintaining
the secrecy of your passwords and any account information. Remember
to log out of your #1 Hosting Solutions account and close your browser window
when you are done. This ensures that others cannot access your personal
information if your computer is accessible to others.
6. How do I opt out of receiving messages from #1 Hosting Solutions? Except
as otherwise contemplated in this Privacy Policy, as a #1 Hosting Solutions
Member, if you do not want to receive messages from #1 Hosting Solutions about
new features or products, tips on product use, and promotions, you
can indicate your preference by clicking the respective box of your
choice. You can opt-out of receiving such information by logging
into your account and visiting the "Update Profile" section
within the "Manage Account" page. If you would ever like
to start receiving messages, you can always update your profile
accordingly.
Since it is necessary for us to contact you regarding certain matters,
you may not opt-out of receiving messages relating to material company
announcements or policy changes, or administrative matters relating
to your account, like billing, collections, customer support or
the like.
If you have been contacted by #1 Hosting Solutions as a result of information
you entered on any of our web sites or if you provided your personal
information to #1 Hosting Solutions for the purposes of receiving more information
about a #1 Hosting Solutions Service before choosing to sign up as a Member,
and you no longer want to be contacted by #1 Hosting Solutions, you can click
on the "unsubscribe" link at the bottom of any email you
receive and #1 Hosting Solutions will remove you from the list of those who
will be contacted with more information about the #1 Hosting Solutions service.
7. How do I update or deactivate my account? You can control and
update your contact information for #1 Hosting Solutions Services by logging
into your account and visiting the "Update Profile" section
within the "Manage Account" page. If you wish to deactivate
your #1 Hosting Solutions Service, please contact customer support by logging
into your account and accessing the customer support phone number
within the "Managing My Account" section of #1 Hosting Solutions's
Help Topics.
8. What are cookies and how does #1 Hosting Solutions use them? Cookies are
small pieces of information stored on your hard drive, not on our
site. The use of cookies is an industry standard, generally used
by most major Web sites to improve their services. #1 Hosting Solutions uses
cookies because they allow us to store your password without your
having to constantly re-enter it. Cookies can also help us track
your behavior on our site so that we can tailor our marketing message
to better match your needs and interests. Finally, by tracking behavior
on our site, cookies allow us to better understand how members use
our site, which in turn helps us focus our resources on features
that are most popular with our members. You are always free to decline
our cookies if your browser permits, but some parts of our site
may not work properly if you do so.
Note: #1 Hosting Solutions may place advertisings on our web sites, and in
some cases on our Member web sites, that originates from outside
advertisers and/or advertising agencies, and may use the services
of third party companies to display such advertising. For more information
regarding the advertiser and/or advertising agencies and their privacy
policies, return to that advertiser's home page and click on their
Privacy Policy link. In some cases, if you click on or view these
ads, the advertiser may assign you a cookie. #1 Hosting Solutions does not
control these cookies.
9. How does #1 Hosting Solutions notify members of changes to the Privacy
Policy? This policy is periodically reviewed by #1 Hosting Solutions and may
be subject to change. Therefore, please check this Privacy Policy
periodically and you may refer to the date posted at the top of
this page to determine when this policy was last updated. Use of
the #1 Hosting Solutions websites or Service(s) constitutes consent to any
policies then in effect.
If we are going to use your personally identifiable information
in a manner different from that as provided in our Privacy Policy
at the time of collection we will notify you via email. You will
have a choice as to whether or not we use your information in this
different manner. In addition, if we make any material changes in
our privacy practices that do not affect Member information already
stored in our database, we will post a prominent notice on our web
site(s) notifying Members of the change. In some cases where we
post the notice we will also email Members who have opted to receive
communications from us, notifying them of the changes in our privacy
practices.
10. Has this Privacy Policy been reviewed by a third party for
approval? #1 Hosting Solutions is a licensee of the TRUSTe Privacy Program.
TRUSTe is an independent, non-profit organization whose mission
is to build users trust and confidence in the Internet by promoting
the use of fair information practices. Because #1 Hosting Solutions wants to
demonstrate its commitment to your privacy, it has agreed to disclose
its information practices and have its privacy practices reviewed
for compliance by TRUSTe. If you still have questions or concerns
regarding the #1 Hosting Solutions privacy policy, please contact #1 Hosting Solutions
Member Support at privacy@#1 Hosting Solutionssupport.com, and if you do not
receive acknowledgment of your inquiry or your inquiry has not been
satisfactorily addressed, you should then contact TRUSTe. However,
please understand that the TRUSTe program covers only information
that is collected through web sites owned or operated by #1 Hosting Solutions,
and does not cover information that may be collected through software
downloaded from a #1 Hosting Solutions web site.
11. How does #1 Hosting Solutions protect Children's Privacy? #1 Hosting Solutions does
not direct its services towards minors and we do not allow Children
under the age of 13 to sign up for #1 Hosting Solutions Services. No information
should be submitted to or posted at #1 Hosting Solutions by children under
the age of 13 ("Children") without the prior consent of
their parent or guardian.
1. Verifiable Parental Consent. We are required by law to obtain
verifiable parental consent in order to collect, use, or disclose
personal information from Children. Before we collect any information
on a Child, we require the parent or guardian (collectively, the
"Parent") to verify his or her consent by either completing
a consent form which may be obtained by e-mailing kidsafety@#1 Hosting Solutionssupport.com
or by providing us with their credit card or social security number.
By agreeing to the registration of his or her Child a Parent (i)
agrees that the Child's online activities are subject to a number
of rules and policies, including without limitation this Privacy
Policy and the Member Agreement, and (ii) consents to our collection,
use, and disclosure of personal information about the Child as described
in this Privacy Policy. We make special provisions to allow parents
to control the personal information we collect from Children as
described below.
2. Collector of Personal Information. #1 Hosting Solutions Technologies Inc.
owns and operates this web site and this policy only addresses the
activities of #1 Hosting Solutions. Other sites (including those that we link
to) and the sites of our members may have their own policies, which
we do not control and which are not addressed by this policy.
3. What and How Personal Information is Collected.
1. Collection by #1 Hosting Solutions. We may directly collect the following
types of personalinformation about Children: name, address, email
address, parent's registration information, birthdates, gender,
or such other data that may help us to better tailor our services
for each member. In addition, our servers may collect personal information
indirectly and automatically (through, for example, the use of "cookies")
about Children's activities while using our services, including
internet sites and web pages visited.
2. Public Areas. "Public Areas" are those member web
sites and other areas, such as chatrooms, guest books and other
means of online communication, in which a member or a third party
may send a communication that is publicly available to other members.
Public Areas provide special circumstances relating to the collection
and disclosure of personal information. Members voluntarily may
disclose any personal information whatsoever when they participate
in Public Areas, but should exercise caution when doing so. In these
instances, #1 Hosting Solutions does not control that disclosure, and the personal
information may be available to anyone who is also participating
in that Public Area.
3. Prohibited Collection. We are prohibited by law from conditioning
Children's participation in a game, the offering of a prize, or
another similar activity on the Child's disclosure of more Personal
Information than is reasonably necessary to participate in that
activity.
4. Our Use of Personal Information. #1 Hosting Solutions may use Children's
personal information: to operate its site, to fulfill a requested
transaction, for record keeping, for technical support or maintenance,
to obtain verifiable parental consent for the collection of personal
information,or for marketing directly to the Child.
5. Disclosure of Personal Information.
1. Disclosure by #1 Hosting Solutions. Except as contemplated in this section,
we will not share personal information with a third party who does
not agree to maintain the confidentiality of that personal information
using reasonable security measures. We may disclose aggregated information
about our members but that information contains no personal information.
In some situations, we share personal information with third parties
who provide support for the internal operations or enhancement of
the services.
Unfortunately, due to the existing regulatory environment, we cannot
ensure that all of your private communications and other personal
information will never be disclosed in ways not otherwise described
in this Privacy Policy. By way of example (without limiting the
foregoing), we may be forced to disclose personal information to
the government or third parties under certain circumstances, or
third parties may unlawfully intercept or access transmissions or
private communications. We can (and you can authorize us to) disclose
any personal information about you to law enforcement or other government
officials as we, in our sole discretion, believe necessary or appropriate,
in connection with an investigation of fraud, intellectual property
infringements, or other activity that is illegal or may expose us
to legal liability.
2. Public Disclosure by Members. Any time any member, including
Children, voluntarily discloses personal information in a Public
Area, that personal information may be used by third parties. In
these cases, the member must choose whether or not to disclose personal
information.
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